Shipping

 

Where is my parcel coming from?

• All orders are shipped from Nairobi, Kenya via DHL (EXPRESS).

Delivery

• Ensure that you have provided the correct delivery address and active phone number, in order for you to receive your parcel without any hassles.

Estimated Timeframes 

• We aim to have all orders shipped the same day if placed before 15:00pm (East African Time).
• Delivery time estimates are based on business days. The timeframes provided are not inclusive of any delays that may occur through customs processing, which are out of our control. Miloha holds no responsibility for lost, stolen or parcels delayed in transit.
• Orders are shipped Monday- Friday; this excludes Kenyan public holidays. 

Worldwide - DHL Express

• DHL Express service WORLDWIDE 3-5 Business days

Tracking my parcel

• All orders are fully tracked with a tracking number that you will be provided with. 
• DHL and Miloha are released from all liability for any loss or damage that may result from delivering the shipment according to your request.
• All unclaimed/un-deliverable parcels that are returned back to us will be shipped back at the customer’s own expense.

Customs Fees

• All prices online do not include any customs clearance fees. Please familiarise yourself with your country’s customs charges and levies prior to placing an order.